What forms of payment can I use to pay my bills online through the one-time payment option?
You can pay your bill by using your checking or savings account. Since the system does not store your bank account information, each month you'll have to re-enter this information to make a payment.

Do you accept credit or debit cards?
No. Currently, credit and debit cards are not accepted for the one-time payment option. However, you can make credit or debit card payments for a fee. Toll-free numbers and fees vary by location and customer type:

How secure is my account and payment information?
Thanks to the many safeguards now available for online financial transactions, Internet transactions can be even more secure than putting a bill payment in the mailbox or paying with a credit card at a restaurant. Our one-time payment program uses state-of-the-art security, including secure socket layer (SSL) encryption and password protection to ensure the security of your transactions and personal information.

What browser version do I need to have to participate in the one-time payment option?
Paying bills through the one-time payment option requires a minimum browser level of Microsoft Internet Explorer v5.0 and above, or Netscape Navigator/Netscape Communicator v4.06 and above. These versions support the features necessary to ensure a secure transaction. Download a newer version of Netscape®. Download a newer version of Microsoft® Internet Explorer®.

What if I am currently enrolled in your Electric Check program?
Our automatic debit option, Electric Check, and the one-time payment option are two different payment options that are not compatible with each other. If you are currently enrolled in Electric Check and would like to use the one-time payment option instead, please call us and let us know to cancel your participation in Electric Check. 

What if the padlock symbol is not displayed in the Microsoft® Internet Explorer® status bar?
Some versions of Microsoft® Internet Explorer® may not display the padlock symbol in the status bar. This is a known defect in Microsoft® Internet Explorer® versions 3.0, 3.01, 3.02, 4.0, 4.01, 5.x and may occur if the browser does not recognize a secure protocol or if you are viewing a secure Web page inside a frame.
To check the version number of Microsoft® Internet Explorer®:
1. Select Help in the menu at the top of your browser toolbar.
2. Select About Internet Explorer.

Although the padlock indicator does not appear on the status bar, Microsoft® states on the Microsoft® Product Support Services page that the connection is still secure.
To configure your browser to prompt you each time you enter or leave a secure web page:
1. Select View or Tools from the toolbar.
2. Select Internet Options.
3. Select the Advanced tab.
4. Scroll down to the Security section.
5. Check the box to "warn if changing between secure and not secure mode".
For more information, please see the following article in the Microsoft® Product Support Services: Q154621 Secure Lock Indicator May Not Appear on the Status Bar.

What if the Padlock symbol disappears?
In some versions of Internet Explorer®, the padlock symbol may disappear. If you are using an earlier version of Internet Explorer®, this problem may be resolved by upgrading to Internet Explorer® 7 from the following address: http://www.microsoft.com/windows/ie/default.asp

Please Note: Depending on the speed of your connection, this may take a few hours to download. Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.