The severe winter storm  that began December 26, 2003, was an extraordinary event that resulted in prolonged power outages along the Wasatch Front. Utah Power had a monumental task to restore power to more than 190,000 customers and return our electrical system to full service amidst adverse conditions.

Our employees did great work in the field, working 24 hours a day in severe weather conditions to make repairs. Our call center personnel did all they could to provide information to thousands of customers and speed the restoration process. We communicated our efforts to customers in an open and honest manner. And we apologize for the strain these outages and the company’s failings had on our customers and communities.

We were – and are – capable of doing much better, and, as we promised to our regulatory agencies, we looked closely at what went wrong and areas where improvement is needed.

Following the storm, Utah Power assembled a team of more than 80 employees to analyze data and conduct an intense review of the event, hour-by-hour. This team also held customer and employee focus groups. A report was developed to respond to questions and complaints received by customers, the Utah Public Service Commission, community and government leaders, media and others.

Here, you can view a  30-page executive summary (PDF) of the report. Or, download the entire 300-page report (3 MB PDF)

If you have trouble downloading these files, you can call us at 1-800-222-4335 or e-mail us atstorminquiry@pacificorp.com and we will mail you a copy.

You can look through the presentation (PDF) our executives gave at the technical conference on May 18.

Related Links:

Vegetation management
Reliability
Safety
Our outage restoration process
Customer Service Guarantees